Refunds
Refund policy
If something isn't right, tell us and we'll make it right. Here's how refunds and cancellations work for online orders.
Last updated September 30, 2026
01If something's wrong with your drink
Tell us right away, at the counter or by phone at (928) 302-3800. A drink we made wrong is remade or refunded. Please let us know about a wrong drink the same day.
02Cancelling an order
Call us as soon as you can at (928) 302-3800. You can cancel an order for a full refund until we start making it.
Once we've started making your order, it can't be canceled.
03Orders that aren't picked up
Pickup orders that aren't collected are not refunded.
04Delivery problems
If a drink in your delivery was made wrong, call us and we'll remake it or refund it. Missed deliveries, when no one is there to take the order, are not refunded.
05Herbalife products
Unopened shop products can be returned within 14 days of purchase for a refund. Bring them to the shop or call us at (928) 302-3800.
06How refunds are paid
Refunds go back to the card you paid with, through Square. We don't refund card payments in cash. Once we issue a refund, your bank usually shows it within 5 to 10 business days. Your order page shows “Refunded” once it's done.
07Tips and delivery fees
Refunds, including partial refunds, include the tip and delivery fee. A full refund also includes the tax. See also our Terms.